OFF
Terms and Conditions
TERMS & CONDITIONS American Koil Mattress owns and runs this website. On using the Site orprocuring any products as mentioned, terms and conditions will beapplicable. Please refer the below given terms, guidelines, or rules thatapply to any part of this Site promptly. As you disagree the terms andconditions, you can quit the Site on immediate effect and ignore sharingthe product or site information. For any further clarification, do nothesitate to contact at WhatsApp or at theamericankoil@gmail.com.American Koil website is easy to browse and procure our products.PRIVACY
Privacy Policy has been generated to relate in order to completely
decide the way to collect and use your facts. Hereby the Privacy Policy is
integrated into these Terms by source.
DIGITAL MESSAGING
During the time you visit the Site, or WhatsApp, or send us e-mails you
are communicating with us electronically. As a guest or by registering on
the website, if you are placing an order, you are accepting the terms of
service. By doing so, you consent to receive communications from us
electronically. We will communicate with you by e-mail or by posting
notices on this Site. You agree that all agreements, notices, disclosures
and other communications that we provide to you electronically satisfy
any legal requirement that such communication be in writing.
ELIGIBILITY
Any person under age 18 are NOT ALLOWED to use or BREAKDOWN THE
SITE IN ANY WAY OR ANY TIME. The Site is not directed to persons under
the age of 18. If the Site is being used on behalf of a individual, a
company, or group of organization, then you can address and permit
that you (i) are an approved delegate of that fraternity; (ii) have the
adept to confine that fraternity to these Terms; and (iii) concur to limit
by these Terms on and off of that fraternity.
PATENT
It’s the rights that creators have over their literary and artistic works.
Portrayal of mankind, locations or/and products displayed on this Site
are either the belongings of AMERICAN KOIL or our licensors. It covers
the range from images, illustrations, designs, icons, photographs, video
clips and written, other materials, books, music, paintings, sculpture,
and films, to computer programs, databases, advertisements, maps, and
technical drawings. Either or else being noted, all motif included on this
Site is the belongings of American Koil or its licensors, partners, affiliates,
or sister companies and is protected by Indian and international
copyright laws. The complexity of this Site is the exclusive belongings of
AMERICAN KOIL and is protected by Indian and international intellectual
property laws. Any unauthorized use of any content or materials on this
Site is prohibited and may violate copyright and trademark laws, and/or
the laws of privacy, publicity, and/or communications regulations and
statutes. You may use the materials or content on this Site only with our
prior written and express authorization. To inquire about obtaining
authorization to use the materials or content on this Site, please contact
us at theamericankoil@gmail.com.
TRADEMARKS
All trademarks, service marks, and trade names (collectively the “Marks”)
that appear on this Site are belongings to AMERICAN KOIL, or the other
respective owners of such Marks. You may not display or reproduce the
Marks in any manner without the prior written consent of Americankoil Sleep,
and you may not remove or otherwise modify in any manner any
trademark notices from any content offered or received through the Site.
LIMITED LICENSE AND SITE ACCESS
We PERMIT you a limited license to use the Site for personal use only.
Consequently, this grant does not allow you to do any of the following:
(a) resell or make any commercial use of this Site or any of the contents
of this Site; (b) modify, adapt, translate, reverse engineer, decompile,
disassemble, or convert into human-readable form any of the contents
of this Site not intended to be so read. This includes using or directly
viewing the underlying HTML or other code from this Site except as
interpreted and displayed in a web browser; (c) copy, imitate, mirror,
reproduce, distribute, publish, download, display, perform, post or
transmit any of the contents of this Site (including any Marks) in any
form or by any means, including, but not limited to, electronic,
mechanical, photocopying, recording or otherwise; or (d) use any data
mining, bots, spiders, automated tools or similar data gathering and
extraction methods on the contents of the Site or to collect any
information from the Site or any other user of the Site.
PRICES AND SHIPPING COSTS
The price for Products available for purchase through the Site will be
displayed to you on the Site. Any applicable taxes will be communicated
to you before you place an order. There is no charge for standard
shipping.
The Site currently uses third parties to process payments. Our third-
party payment processors accept payments through various credit cards,
debit cards and net banking as detailed on the applicable payment
screen.
DELIVERY
We will deliver the product(s) to you maximum 30 days after the day on
which we accept your order. We can also do it as fast as minimum of 2
days depending upon the location. We are not responsible for delays
outside of our control. If the product supply(s) is delayed by an event
outside our control, we will contact you as soon as possible to tell you.
We will take steps to minimize the effect of the delay. Provided we do
this, we will not be liable for delays caused by the event, but if there is a
risk of substantial delay you may contact us to end the contract and
receive a refund for any product(s)s you have paid for but not received.
In the case of the non-availability of goods a possible advance payment
will be refunded without delay. The product(s) will be your responsibility
from the time we deliver the product(s) to the delivery address provided
to us. If you are not at the delivery address or if no one is available to
take delivery, we will leave you a note informing you of how to
rearrange delivery or collect the product(s) from a local depot. If you do
not collect the product(s) from us as arranged, or if, after failed delivery
to you, you do not re-arrange delivery or collect the product(s) from a
delivery depot we will contact you for further instructions and may
charge you for storage costs and any further delivery costs. If, despite
our reasonable efforts, we are unable to contact you to re-arrange
delivery or collection we may end the contract and claim for any loss
caused by your refusal to take delivery. If you are in default of
acceptance, we reserve the right to sell the goods to a third party or to
hold you liable for any loss.
TERMINATION
Notwithstanding any of these Terms, we reserve the right, without
notice or attendant liability, and in our sole discretion, to terminate your
license to use this Site, and to block or prevent future access to and use
of this Site for any reason or no reason. Upon termination, these Terms
will still apply.
WE RESERVE THE RIGHT TO UPDATE AND REVISE THESE TERMS AT ANY
TIME
From time to time we review these Terms to ensure that they comply
with applicable law. Consequently, we reserve the right to update and
revise these Terms at any time. You will know if these Terms have been
revised since your last visit to the website by referring to the “Effective
Date of Current Policy” date at the top of this page; provided, however,
that we will endeavor to provide you with prior notice of any material
changes. Your use of our website constitutes your acceptance of the
terms of these Terms as amended or revised by us from time to time,
and you should therefore review these Terms regularly to ensure that
you are aware of its terms.
OUR PRODUCT(S)
Product(s) may vary slightly from their images.
RESERVATION OF TITLE
We retain ownership of the purchased item until the invoice has been
paid in full by you. If you are in arrears for any payment obligations, all
outstanding sums are immediately due.
OUR GOODWILL GUARANTEE
These terms reflect the goodwill guarantee offered by Americankoil Sleep
Private Limited customers. This goodwill guarantee assures a 120 day
possible return period, and that We pay the return costs. To exercise the
right of cancellation under our goodwill guarantee, you must contact us,
E-Mail: theamericankoil@gmail.com with a clear explanation about your
decision to cancel this contract under the goodwill guarantee. To benefit
from the goodwill guarantee, it is necessary for you to send the
notification of the exercise of the right of cancellation before the end of
the 120-day goodwill guarantee period. If you cancel this contract in
accordance with the goodwill guarantee we will pick up the mattress
from the same address we delivered it to for free. For such repayment,
we use the same payment you used in the original transaction unless
you have expressly agreed otherwise; In no case will you be charged for
these repayment fees. We may refuse repayment until we have
recovered the goods or until you have proved that you have returned
the goods, whichever is earlier. We may reduce your refund of the price
(excluding delivery costs) to reflect any reduction in value of the
product(s), if this has been caused by your handling them in a way which
would not be permitted in a shop. If we refund you the price paid before
we can inspect the goods and later discover you have handled them in
an unacceptable way, you must pay us an appropriate amount. To clarify,
this only applies when you carelessly damage the product not for using it
appropriately and for its purpose. Damages by external factors (e.g.
damages during delivery) will not reduce the refund price for you.
PROBLEMS WITH THE PRODUCT(S)
If you wish to reject products, you must either return them to us [or
allow us to collect them from you]. We will pay the costs of postage or
collection.
RETURNING PRODUCTS UNDER TRIAL PERIOD AND ORDER
CANCELLATION
If you end this contract in accordance with the goodwill guarantee, we
will pick up the mattress from the same address we delivered it to, for
free.
If you have ordered the wrong size, you have to pay return shipping fee.
There are few exceptions where we will not accept return during the
120-night trial period-
1. If you order a non-standard size item whose dimensions are not listed
on our website
2. If the mattress is intentionally damaged using sharp objects, damage
during improper opening of the mattress cover, damage due to liquid
spilling on the mattress, food stains on the mattress, tea/coffee stains or
any other beverage related stains.
3. If you cause intentional damage to the product or its components
4. There will be no returns and refunds on Pillows except for damage
shipments.
For the above-mentioned cases returns are not applicable.
Please email us at theamericankoil@gmail.com to arrange collection.
Buyer may terminate any purchase order in a whole or in a part upon
contacting us on theamericankoil@gmail.com Order can be cancelled if
the product is not shipped.
GOVERNING LAW
These terms and conditions, and any separate agreements whereby we
provide you Services shall be governed by and construed in accordance
with the laws of India. You agree to submit to the non-exclusive
jurisdiction of Indian courts.
LIMITATION OF LIABILITY
We do not exclude or limit in any way our liability to you where it would
be unlawful to do so. We are not liable for business losses. We only
supply the product(s)s for domestic and private use. If you use the
product(s)s for any commercial, business or re-sale purpose we will have
no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
WARRANTY
The warranty period is 15 years from delivery of the goods. This does not
apply to damages resulting from injury to life, body or health, which is
attributable to the seller and not to gross negligence or willful deliberate
damage or misrepresentation by us.
Only our details and the product(s) description of the product(s) are
deemed as agreed upon; but no other advertising, public promises and
statements by us. If you are not a consumer, you are obliged to examine
the goods immediately and perform due diligence on quality and
quantity deviations and to notify obvious defects within 7 days from
receipt of the goods to us in writing. The same applies to any defects you
find later. The warranty provided under this clause will not apply where
you are not acting as a consumer and have not examined the product(s)
and notified us of any defects. We will fulfill the warranty in the case of
defective goods at our option by repair or replacement delivery. If we
fail to rectify the fault two times, you may demand a reduction or
withdraw from the contract.
In the case of subsequent improvement, the buyer shall bear the
increased costs resulting from the fact that the goods have been
transported to a place other than the place of performance, provided
that the shipment does not correspond to the intended use of the goods.
The legal revocation and warranty rights remain unchanged. In order to
ensure smooth handling of the warranty claim, the customer is asked to
provide appropriate photo & video material of the affected product(s)
and slat grate.
This warranty covers: Cracks, dings or damage to the foam, which have
arisen despite proper use and proper handling. In case of product(s)ion
damage at the zipper.
This warranty does not apply: For personal comfort preferences
In the case of damage caused, inter alia, but not exclusively by cuts,
burns, cracks, liquids or stains.
Replacement of any non-damaged parts of the AMERICAN KOIL mattress.
Any AMERICAN KOIL mattress not supplied by an official dealer.
Any AMERICAN KOIL mattress that has not been sold as a new product(s).
Your invoice will serve as proof of warranty.
TERMS ON 120 NIGHT TRIAL
To bring the confidence among the customers, we prefer this120 Nights
Trial offer. From the date of delivery of the first mattress the trial shall
be applicable. Register with our website and do the direct purchase and
use only the authorized online platforms for purchase. This policy is
limited to one return per address. To activate and confirm your product
return, please send the original invoice, photograph of the damaged
area, valid reason along with your return request. The returns will also
be inspected in person at pick-up. Please send a return request to
theamericankoil@gmail.com
The 120 days Trial offer is not valid on customized sizes, i.e, specs
ordered by the customer which are not listed on the website. Upon the
final verification by our evaluation team, the final decision on refund
under the 120 Nights Trial offer will be made at the circumstance. The
company reserves the right to deny any request claim if the customer
fails to fulfil the Terms and Conditions for the 120 Nights Trial.
OTHER IMPORTANT TERMS
If a court finds part of this contract illegal, the rest will continue to be in
force. Each of the paragraphs of these terms operates separately. If any
court or relevant authority decides that any of them are unlawful, the
remaining paragraphs will remain in full force and effect.
Nobody else has any rights under this contract. This contract is between
the user and us. No other person shall have any right to enforce any of
its terms. If we do not insist immediately that you do anything you are
required to do under these terms, or if we delay in taking steps against
you in respect of your breaking this contract, that will not mean that you
do not have to do those things and it will not prevent us taking steps
against you at a later date. Customers Highlighting any physical & visible
damage needs to be communicated to AMERICAN KOIL within 24 Hours
of delivery. Colors of the foam is for imagery purpose only; in this sense
the actual foam color may differ from the images on the website.
Refunds & Returns:
- How do I start the return process?
When you want to return your AMERICAN KOIL Mattress simply e-mail
our customer service team and we will arrange for a pickup at zero cost
to you.
- How does the return process work?
After we initiate a return for you, one of the collection companies we
work with will contact you via telephone within 10-15 business days to
organize a suitable date for collection.
Afterwards, we will do a quality check to ensure the legitimacy of the
returned item before proceeding with the refund process.
-How does refunds work?
As soon as the return has arrived at our warehouse after pickup, we will
then issue your refund. Please bear in mind that the refund may take up
to 2 weeks to process depending on the payment method you used.
- I bought my AMERICAN KOIL from a different shop. Am I covered with
the 15-year warranty? Unfortunately, only AMERICAN KOIL products
that were purchased in the India and through our official website are
covered by our warranty. For more information, please check our Terms
and Conditions.
Contact Us:
theamericankoil@gmail.com
WhatsApp: +91-9281800500
Privacy Policy has been generated to relate in order to completely
decide the way to collect and use your facts. Hereby the Privacy Policy is
integrated into these Terms by source.
DIGITAL MESSAGING
During the time you visit the Site, or WhatsApp, or send us e-mails you
are communicating with us electronically. As a guest or by registering on
the website, if you are placing an order, you are accepting the terms of
service. By doing so, you consent to receive communications from us
electronically. We will communicate with you by e-mail or by posting
notices on this Site. You agree that all agreements, notices, disclosures
and other communications that we provide to you electronically satisfy
any legal requirement that such communication be in writing.
ELIGIBILITY
Any person under age 18 are NOT ALLOWED to use or BREAKDOWN THE
SITE IN ANY WAY OR ANY TIME. The Site is not directed to persons under
the age of 18. If the Site is being used on behalf of a individual, a
company, or group of organization, then you can address and permit
that you (i) are an approved delegate of that fraternity; (ii) have the
adept to confine that fraternity to these Terms; and (iii) concur to limit
by these Terms on and off of that fraternity.
PATENT
It’s the rights that creators have over their literary and artistic works.
Portrayal of mankind, locations or/and products displayed on this Site
are either the belongings of AMERICAN KOIL or our licensors. It covers
the range from images, illustrations, designs, icons, photographs, video
clips and written, other materials, books, music, paintings, sculpture,
and films, to computer programs, databases, advertisements, maps, and
technical drawings. Either or else being noted, all motif included on this
Site is the belongings of American Koil or its licensors, partners, affiliates,
or sister companies and is protected by Indian and international
copyright laws. The complexity of this Site is the exclusive belongings of
AMERICAN KOIL and is protected by Indian and international intellectual
property laws. Any unauthorized use of any content or materials on this
Site is prohibited and may violate copyright and trademark laws, and/or
the laws of privacy, publicity, and/or communications regulations and
statutes. You may use the materials or content on this Site only with our
prior written and express authorization. To inquire about obtaining
authorization to use the materials or content on this Site, please contact
us at theamericankoil@gmail.com.
TRADEMARKS
All trademarks, service marks, and trade names (collectively the “Marks”)
that appear on this Site are belongings to AMERICAN KOIL, or the other
respective owners of such Marks. You may not display or reproduce the
Marks in any manner without the prior written consent of Americankoil Sleep,
and you may not remove or otherwise modify in any manner any
trademark notices from any content offered or received through the Site.
LIMITED LICENSE AND SITE ACCESS
We PERMIT you a limited license to use the Site for personal use only.
Consequently, this grant does not allow you to do any of the following:
(a) resell or make any commercial use of this Site or any of the contents
of this Site; (b) modify, adapt, translate, reverse engineer, decompile,
disassemble, or convert into human-readable form any of the contents
of this Site not intended to be so read. This includes using or directly
viewing the underlying HTML or other code from this Site except as
interpreted and displayed in a web browser; (c) copy, imitate, mirror,
reproduce, distribute, publish, download, display, perform, post or
transmit any of the contents of this Site (including any Marks) in any
form or by any means, including, but not limited to, electronic,
mechanical, photocopying, recording or otherwise; or (d) use any data
mining, bots, spiders, automated tools or similar data gathering and
extraction methods on the contents of the Site or to collect any
information from the Site or any other user of the Site.
PRICES AND SHIPPING COSTS
The price for Products available for purchase through the Site will be
displayed to you on the Site. Any applicable taxes will be communicated
to you before you place an order. There is no charge for standard
shipping.
The Site currently uses third parties to process payments. Our third-
party payment processors accept payments through various credit cards,
debit cards and net banking as detailed on the applicable payment
screen.
DELIVERY
We will deliver the product(s) to you maximum 30 days after the day on
which we accept your order. We can also do it as fast as minimum of 2
days depending upon the location. We are not responsible for delays
outside of our control. If the product supply(s) is delayed by an event
outside our control, we will contact you as soon as possible to tell you.
We will take steps to minimize the effect of the delay. Provided we do
this, we will not be liable for delays caused by the event, but if there is a
risk of substantial delay you may contact us to end the contract and
receive a refund for any product(s)s you have paid for but not received.
In the case of the non-availability of goods a possible advance payment
will be refunded without delay. The product(s) will be your responsibility
from the time we deliver the product(s) to the delivery address provided
to us. If you are not at the delivery address or if no one is available to
take delivery, we will leave you a note informing you of how to
rearrange delivery or collect the product(s) from a local depot. If you do
not collect the product(s) from us as arranged, or if, after failed delivery
to you, you do not re-arrange delivery or collect the product(s) from a
delivery depot we will contact you for further instructions and may
charge you for storage costs and any further delivery costs. If, despite
our reasonable efforts, we are unable to contact you to re-arrange
delivery or collection we may end the contract and claim for any loss
caused by your refusal to take delivery. If you are in default of
acceptance, we reserve the right to sell the goods to a third party or to
hold you liable for any loss.
TERMINATION
Notwithstanding any of these Terms, we reserve the right, without
notice or attendant liability, and in our sole discretion, to terminate your
license to use this Site, and to block or prevent future access to and use
of this Site for any reason or no reason. Upon termination, these Terms
will still apply.
WE RESERVE THE RIGHT TO UPDATE AND REVISE THESE TERMS AT ANY
TIME
From time to time we review these Terms to ensure that they comply
with applicable law. Consequently, we reserve the right to update and
revise these Terms at any time. You will know if these Terms have been
revised since your last visit to the website by referring to the “Effective
Date of Current Policy” date at the top of this page; provided, however,
that we will endeavor to provide you with prior notice of any material
changes. Your use of our website constitutes your acceptance of the
terms of these Terms as amended or revised by us from time to time,
and you should therefore review these Terms regularly to ensure that
you are aware of its terms.
OUR PRODUCT(S)
Product(s) may vary slightly from their images.
RESERVATION OF TITLE
We retain ownership of the purchased item until the invoice has been
paid in full by you. If you are in arrears for any payment obligations, all
outstanding sums are immediately due.
OUR GOODWILL GUARANTEE
These terms reflect the goodwill guarantee offered by Americankoil Sleep
Private Limited customers. This goodwill guarantee assures a 120 day
possible return period, and that We pay the return costs. To exercise the
right of cancellation under our goodwill guarantee, you must contact us,
E-Mail: theamericankoil@gmail.com with a clear explanation about your
decision to cancel this contract under the goodwill guarantee. To benefit
from the goodwill guarantee, it is necessary for you to send the
notification of the exercise of the right of cancellation before the end of
the 120-day goodwill guarantee period. If you cancel this contract in
accordance with the goodwill guarantee we will pick up the mattress
from the same address we delivered it to for free. For such repayment,
we use the same payment you used in the original transaction unless
you have expressly agreed otherwise; In no case will you be charged for
these repayment fees. We may refuse repayment until we have
recovered the goods or until you have proved that you have returned
the goods, whichever is earlier. We may reduce your refund of the price
(excluding delivery costs) to reflect any reduction in value of the
product(s), if this has been caused by your handling them in a way which
would not be permitted in a shop. If we refund you the price paid before
we can inspect the goods and later discover you have handled them in
an unacceptable way, you must pay us an appropriate amount. To clarify,
this only applies when you carelessly damage the product not for using it
appropriately and for its purpose. Damages by external factors (e.g.
damages during delivery) will not reduce the refund price for you.
PROBLEMS WITH THE PRODUCT(S)
If you wish to reject products, you must either return them to us [or
allow us to collect them from you]. We will pay the costs of postage or
collection.
RETURNING PRODUCTS UNDER TRIAL PERIOD AND ORDER
CANCELLATION
If you end this contract in accordance with the goodwill guarantee, we
will pick up the mattress from the same address we delivered it to, for
free.
If you have ordered the wrong size, you have to pay return shipping fee.
There are few exceptions where we will not accept return during the
120-night trial period-
1. If you order a non-standard size item whose dimensions are not listed
on our website
2. If the mattress is intentionally damaged using sharp objects, damage
during improper opening of the mattress cover, damage due to liquid
spilling on the mattress, food stains on the mattress, tea/coffee stains or
any other beverage related stains.
3. If you cause intentional damage to the product or its components
4. There will be no returns and refunds on Pillows except for damage
shipments.
For the above-mentioned cases returns are not applicable.
Please email us at theamericankoil@gmail.com to arrange collection.
Buyer may terminate any purchase order in a whole or in a part upon
contacting us on theamericankoil@gmail.com Order can be cancelled if
the product is not shipped.
GOVERNING LAW
These terms and conditions, and any separate agreements whereby we
provide you Services shall be governed by and construed in accordance
with the laws of India. You agree to submit to the non-exclusive
jurisdiction of Indian courts.
LIMITATION OF LIABILITY
We do not exclude or limit in any way our liability to you where it would
be unlawful to do so. We are not liable for business losses. We only
supply the product(s)s for domestic and private use. If you use the
product(s)s for any commercial, business or re-sale purpose we will have
no liability to you for any loss of profit, loss of business, business
interruption, or loss of business opportunity.
WARRANTY
The warranty period is 15 years from delivery of the goods. This does not
apply to damages resulting from injury to life, body or health, which is
attributable to the seller and not to gross negligence or willful deliberate
damage or misrepresentation by us.
Only our details and the product(s) description of the product(s) are
deemed as agreed upon; but no other advertising, public promises and
statements by us. If you are not a consumer, you are obliged to examine
the goods immediately and perform due diligence on quality and
quantity deviations and to notify obvious defects within 7 days from
receipt of the goods to us in writing. The same applies to any defects you
find later. The warranty provided under this clause will not apply where
you are not acting as a consumer and have not examined the product(s)
and notified us of any defects. We will fulfill the warranty in the case of
defective goods at our option by repair or replacement delivery. If we
fail to rectify the fault two times, you may demand a reduction or
withdraw from the contract.
In the case of subsequent improvement, the buyer shall bear the
increased costs resulting from the fact that the goods have been
transported to a place other than the place of performance, provided
that the shipment does not correspond to the intended use of the goods.
The legal revocation and warranty rights remain unchanged. In order to
ensure smooth handling of the warranty claim, the customer is asked to
provide appropriate photo & video material of the affected product(s)
and slat grate.
This warranty covers: Cracks, dings or damage to the foam, which have
arisen despite proper use and proper handling. In case of product(s)ion
damage at the zipper.
This warranty does not apply: For personal comfort preferences
In the case of damage caused, inter alia, but not exclusively by cuts,
burns, cracks, liquids or stains.
Replacement of any non-damaged parts of the AMERICAN KOIL mattress.
Any AMERICAN KOIL mattress not supplied by an official dealer.
Any AMERICAN KOIL mattress that has not been sold as a new product(s).
Your invoice will serve as proof of warranty.
TERMS ON 120 NIGHT TRIAL
To bring the confidence among the customers, we prefer this120 Nights
Trial offer. From the date of delivery of the first mattress the trial shall
be applicable. Register with our website and do the direct purchase and
use only the authorized online platforms for purchase. This policy is
limited to one return per address. To activate and confirm your product
return, please send the original invoice, photograph of the damaged
area, valid reason along with your return request. The returns will also
be inspected in person at pick-up. Please send a return request to
theamericankoil@gmail.com
The 120 days Trial offer is not valid on customized sizes, i.e, specs
ordered by the customer which are not listed on the website. Upon the
final verification by our evaluation team, the final decision on refund
under the 120 Nights Trial offer will be made at the circumstance. The
company reserves the right to deny any request claim if the customer
fails to fulfil the Terms and Conditions for the 120 Nights Trial.
OTHER IMPORTANT TERMS
If a court finds part of this contract illegal, the rest will continue to be in
force. Each of the paragraphs of these terms operates separately. If any
court or relevant authority decides that any of them are unlawful, the
remaining paragraphs will remain in full force and effect.
Nobody else has any rights under this contract. This contract is between
the user and us. No other person shall have any right to enforce any of
its terms. If we do not insist immediately that you do anything you are
required to do under these terms, or if we delay in taking steps against
you in respect of your breaking this contract, that will not mean that you
do not have to do those things and it will not prevent us taking steps
against you at a later date. Customers Highlighting any physical & visible
damage needs to be communicated to AMERICAN KOIL within 24 Hours
of delivery. Colors of the foam is for imagery purpose only; in this sense
the actual foam color may differ from the images on the website.
Refunds & Returns:
- How do I start the return process?
When you want to return your AMERICAN KOIL Mattress simply e-mail
our customer service team and we will arrange for a pickup at zero cost
to you.
- How does the return process work?
After we initiate a return for you, one of the collection companies we
work with will contact you via telephone within 10-15 business days to
organize a suitable date for collection.
Afterwards, we will do a quality check to ensure the legitimacy of the
returned item before proceeding with the refund process.
-How does refunds work?
As soon as the return has arrived at our warehouse after pickup, we will
then issue your refund. Please bear in mind that the refund may take up
to 2 weeks to process depending on the payment method you used.
- I bought my AMERICAN KOIL from a different shop. Am I covered with
the 15-year warranty? Unfortunately, only AMERICAN KOIL products
that were purchased in the India and through our official website are
covered by our warranty. For more information, please check our Terms
and Conditions.
Contact Us:
theamericankoil@gmail.com
WhatsApp: +91-9281800500